Service Terms and Conditions
Change, Cancellation and No Show Policy
For reservations in the United States, Canada and Puerto Rico, a change fee or late cancellation fee of $75.00 will be charged, unless the all-inclusive charge is less which then applies, to all transfer or hourly reservations changed or cancelled within the minimum stated time and prior to the scheduled pick up time in the city of service. For all other countries, the applicable base transfer rate applies, and for hourly service, the change or late cancellation fee is equal to the hourly minimum*.
A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus airport fee, fuel surcharge, tolls, and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations*.
To avoid either a late cancellation or no show fee, the reservation(s) must be cancelled in accordance with the cancellation policy noted in the email confirmation. You may either call 800.336.4646 or cancel the reservation at www.carey.com. Outside the United States and Canada, call +1.301.624.5110.
If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed in the email confirmation. Leaving the pick-up location without notifying Carey will result in a no-show fee.
* Applies to all sedan, SUV, limousine and van reservations where the pick up location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed the actual drive time to/from the pick-up location.
NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.
Garage-to-Garage Calculations
Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however
the actual billable hours may exceed the minimum. For services in Europe, a kilometer charge will also apply.
Wait Time - Airport Transfer
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, wait time beyond twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.
Wait Time - Point-to-Point Transfer
Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.
Extra Stops
Customers are allowed to make one stop which does not exceed fifteen (15) minutes during a transfer. If the stop exceeds fifteen (15) minutes, the customer will be charged the transfer base rate plus the hourly charge for the vehicle in fifteen (15) minute increments up to forty-five (45) minutes (rounded up) for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than forty-five (45) minutes, then the trip will convert to an hourly charge.
Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.
Incidentals
Certain charges that are in addition to base rates. Includes chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests and tolls.
Fuel Surcharge
For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency's (EIA's) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses and motor coaches, will vary.
Rate Estimate
Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.
Exchange Rate
Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in effect at the time of billing.
Child Safety Seats
For safety reasons of providing age and weight appropriate equipment, Carey does not provide child safety or booster seats. However, customers may provide and install their own child safety or booster seats.
Lost or Misplaced Items
Carey assumes no liability for any lost or misplaced personal property or any other items.
Airport Transfer
The charge for a transfer to or from a commercial airport or FBO location to a predefined location.
Hourly Charge
The charge for "As-Directed" service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops
Point-to-Point Transfer
The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from airport transfers, as defined above
Base Rate
The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax is added.
