Carey's passion to exceed your expectations is driven by rigorous processes designed to assure our service quality - and your service experience.
Vehicles and chauffeurs are continually spot-checked at the point of pickup by Carey's general managers within our target metric for passing inspections of 99.5%.
Random phone calls to passengers or travel arrangers the day following service monitors reservation, chauffeur and vehicle quality. Again, the targeted metric for success is 99.5% satisfaction.
Carey records any service deviation from planned itineraries. For cities not performing at expected levels, analyses of errors with remediation are immediately implemented.
When a problem does arise, our average time frame for resolution of complaints is just 48 hours.
