Frequently Asked Questions
General Reservations Questions:
1) How can I make a reservation with Carey?
Reservations with Carey can be made in a number of ways. You may use the secure e-Reservation Center service provided on this Web site, or call our general reservation number at (800) 336-4646 (if outside of the United States or Canada call (301) 624-5003); FAX at
(202) 895-1251 or (202) 895-8859; or for travel agents, you can make a reservation using Genisys or the following Global Distribution Systems: Sabre and Apollo.
2) If I have an existing Carey International account, can I use this account number to book on the Web site?
Yes. Before the first time that you book for each passenger with the account you must send the passenger's name as you have entered it, your contact information, and the account number to email@example.com. After you receive a response from Carey, anytime that you book, specify the account number on the page that you select the city that is nearest to the passenger's travel. Be prepared to provide any additional information, e.g., employee number, that is required by the account administrator.
3) Is it possible to "build" a profile so it would be faster to create an on-line reservation in the future?
Yes. Carey's e-Reservation service lets you quickly manage profiles for you and the people whom you book travel for. You can store the addresses of locations frequently visited, billing and contact information, and service preferences for each person who is traveling.
4) Can I cancel or change a reservation through your Web site?
Yes. Carey's e-Reservation system lets you change and cancel reservations that you created, over the telephone or on-line, as often as you wish. However, Carey can only accommodate changes and cancellations made early enough in advance of the time of service, which varies for each city and vehicle type. See your confirmation message for the exact times.
5) How can I find out in which International destinations Carey offers service? How can I book a car for these cities?
A list of our worldwide locations is provided on this Web site under Global Directories. You can book Carey transportation for any city or country using any of the above booking methods. If you are booking an International trip via the Internet, we request up to 24 hours advance notice. If you use Carey's e-Reservation service and the city in which you are traveling is not listed, please call Carey at 800-336-4646 to book your reservation.
6) Can I book a reservation without knowing my final destination?
Yes. You will have to let us know the approximate time when you need to be dropped off, however. If you do know some of the places where you will be going, describe them in the itinerary of the reservation and indicate that there will be multiple stops on your journey.
7) Why can I only get a "per hour" price estimate?
Based on the information entered in your reservation, the reservations system cannot determine a specific price estimate. Whenever this occurs, an hourly rate will be provided. Regardless of the estimate that you receive, the actual price that you are charged will be based on the service performed.
8) My preferred airport is not available in the planning section.
If your airport is not shown, then complete the location information by entering the airport name in the Location Name field. The reservations system lists the major airports served by the primary city of service that you selected. Carey also serves most smaller airports that are not listed on our website.
9) What types of vehicles can I reserve?
Carey offers a wide variety of vehicles designed to accommodate single passengers, small groups of passengers, and larger passenger groups. View these various vehicle types on this Web site on the Carey Fleet and Amenities page. However, not all vehicle types can be reserved on the Internet. Typically, this refers to larger vehicles. Please call 800-336-4646 if the vehicle type that you need is not available by our e-Reservations system.
10) Why can't I submit my reservation request?
Please check to make sure that you filled in all the required fields on the form. Asterisks (*) indicate required fields. These fields must be filled in completely for the form to be transmitted. If you have filled in all the required fields and are still having trouble, please call (877) 886-7213 and we can assist you with your reservation.
11) The system states, "The credit card expiration date must be in the future and after the trip segment(s)."
Carey requires that the credit card expiration date be in a month following the date of service. For example, a date of service of October 15, 2004 requires a credit card expiration date of 11/2004 or greater.
13) The system states, " Your session has expired due to inactivity."
To protect the privacy of Carey's customers, data is deleted from the Web site after 2-3 hours of inactivity. You will need to log back in and re-enter your reservation from the beginning.
14) Why can't I view some of the graphics on the Web site?
You may have trouble viewing some graphics if you are using an older browser. Our site works best with Microsoft Internet Explorer 5.x, Firefox 0.8, Opera 7.x, Mozilla 1.6, or Netscape Navigator 7.x (these are the oldest versions allowed for; newer browsers should do fine).
15) What if I encounter other difficulties using your Web site?
Please contact our Help Desk at (877) 886-7213 for assistance. If you don't reach them immediately, expect a call back within a few minutes during normal business hours. Please be prepared to explain the exact situation and circumstances you encountered when you experienced difficulty with the reservation process. Your efforts will assist our Help Desk staff in responding quickly to your request.
Business & Service Issues:
16) How do I open an account with Carey?
Please e-mail your account request to customercare@eCarey.com or use our Contact Us Web page, and a Sales Representative will contact you.
17) Can I get an e-mail receipt for my service?
You can have receipts sent to you by e-mail and FAX by visiting our e-Reservations Center. To get a receipt for a trip that you booked and that was completed, log in, on the next page change the Search Criteria to the date range that includes the date of travel, click on Go, find the trip and click on View Receipt next to it, and then click
on Send by: e-Mail/FAX. Otherwise, click on Get A Receipt, complete and submit the form, click on the receipt that you need, and then click on Send by: e-Mail/FAX.
18) What is Carey's rate structure? (garage to garage)
Carey offers flat-rate services to or from an airport and a midtown location. Hourly rates are based on time or mileage (whichever is greater) in North America, and time plus mileage outside North America. The minimum hourly service is two hours, but varies from city to city. Costs start from the time the car leaves the garage until it returns.
19) How can I obtain a price estimate?
For an instant price estimate, click here or go to the e-Reservation Center portion of our website and start a reservation. Once you have registered, logged in, and completed all the planning information, you will receive an immediate estimate for your trip. If you wish to complete the reservation, follow the instructions, and you will receive an instant confirmation number indicating that your reservation has been processed.
20) What is Carey's cancellation policy?
To cancel a reservation, please call (800) 336-0646, or +1-202-237-9541 for calls originating outside the U.S.A. and Canada. Cancellations must be received at least two hours in advance of the service pick-up time for most U.S. and Canadian locations. International reservations may require up to 24 hours notice. For all reservations, please check your confirmation for the specific policy, which is determined by your city of service and vehicle type.
21) How can I change or modify our corporate account information?
Please contact your Sales representative who will be happy to assist you. If you do not know who your sales representative is just e-mail us at sales@eCarey.com or use our Contact Us Web page.
22) Does Carey offer wedding services?
Yes. Please call our 24-hour Reservations Center at (800) 336-4646, or you can contact the local city directly at a telephone number listed on Carey's Global Network page.
23) How do I inquire about purchasing a franchise?
As of Summer 2004, franchises are available in the following destinations:
- Albany, NY
- Buffalo, NY
- Harrisburg, PA
- Knoxville, TN
- Louisville, KY
- Memphis, TN
- Oklahoma City, OK
- Syracuse, NY
- Tucson, AZ
- Five years of successful operation in that location;
- Sound financial condition;
- Proven dedication to high standards of customer service at the premium service level.
24) Does Carey accept travel agent IATA numbers for reservations?
If you are an IATA travel agent and this is the first time you are making a reservation with Carey International, please email our Customer Service department at customercare@eCarey.com
with all your pertinent agent information.