How can we help you today?
Search our answers for an instant resolution, browse by topic, retrieve a receipt, or report a service issue directly to our team.
Need a receipt?
Retrieve an itemised, all-inclusive receipt for any journey in moments — no account required.
Frequently asked questions
Choose a category on the left to see the questions we're asked most. Still stuck? Report a service issue at the bottom of the page and our team will be in touch.
Getting started
You can reserve a vehicle on Carey.com, through the Carey app, via CareyConnect, or by calling our 24/7 reservations line on +44 (0)208 326 7600. Enter your pickup, destination, date and time, choose a vehicle class, and confirm — a quote is shown before you book.
Every Carey journey includes a professional, background-checked chauffeur, a premium vehicle, and all-inclusive pricing. Airport pickups add flight tracking, meet & greet, and 60 minutes of complimentary wait time. There is no surge pricing.
No — you can book as a guest with just your journey details and payment. Creating a CareyConnect account lets you save preferences, view reservation history, retrieve receipts, and track rides in one place.
Carey operates in 1,000+ cities worldwide. Journeys between cities — for example between Washington DC, New York, Philadelphia, and Baltimore — are fully supported, with the same service standards and billing across your whole account.
Still need a hand?
Our customer service team is available around the clock, every day of the year. Call +44 (0)208 326 7600.
Report an issue or leave feedback
Something didn't go as expected — or went beautifully? Tell our team directly. Reports are reviewed within 2 business hours.