Frequently Asked Questions
FEATURED FAQS
Q: What tools does Carey offer for online booking and reservation management?
A: Carey offers traveler-centric booking tools on www.carey.com as well as mobile apps available in the Apple and Google Play app stores. For Travel Professionals booking and managing travel for themselves or others we offer Carey Connect; our free web based travel management tool.
Q: I book for myself on Carey.com and the Carey mobile app; how do I begin booking for others?
A: Booking for others is simple and easy by using CareyConnect (c) in place of Carey.com. All of your profile information will immediately be available to you on www.careyconnect.com and no additional registration is required. Simply log in with your existing credentials and you are ready to go!
Q: Can Carey Connect be used on a mobile device?
A: Carey Connect was not designed to be used on a mobile device. While it may function, the user experience will be less than ideal. We highly recommend using Carey Connect on a laptop or desktop or mobile device with an integrated keyboard.
Q: Can I customize the notifications I receive when traveling with Carey?
A: Yes. All travelers may customize their notification preferences via www.carey.com or by downloading the Carey mobile app. Users may opt out of email, SMS, update the preferred email address for notifications, change login IDs or add additional recipients to be copied on email notifications.
Q: What is the best way to obtain a copy of a credit card receipt without having to call?
A: Credit Card receipts are available online on www.CareyConnect.com both from the home page and upon logging into the application. For travelers, receipts are available through the mobile app and on Carey.com. It can take between up to 24 hours for receipts to be available but most process within a few hours of the trip completing.
Q: Why isn't my credit card receipt available immediately?
A: At the completion of each trip, chauffeurs must enter tolls, parking, unplanned wait time or other incidentals. This can cause a slight delay in the final close out of each trip.
Q: Why can't someone reset my password over the phone?
A: Security and privacy are of the utmost importance at Carey. If you have forgotten your password, self-service password reset is available on all of our digital channels. This requires you have access to the email address used to update your profile. If you no longer have access (for example due to a change of employment) you will be required to create a new user account with us.
Q: Is Carey PCI Compliant?
A: Yes. Carey International, Inc. is PCI compliant and conducts routine scans of all systems to ensure compliance remains in effect at all times.
Q: What does Carey do with my personal data?
A: Carey International uses personal data such as name, email address and/or mobile number for the sole purpose of communicating with our travelers and their associated arrangers and delivering service.
Q: Does Carey offer discounts on its services for corporate customers?
A: Carey offers volume based discounts for buyers who meet minimum volume thresholds. To speak with a member of our sales team contact [email protected].
Q: I manage travel for our entire organization. How can I view and manage all of my Carey spend in one place?
A: Carey can issue all of your travelers a corporate ID. This ID will be used with all reservations, is visible through all of our technology and is used for Travel Management professionals to gain insight into your entire program. To request a corporate ID contact [email protected].
Q: How do I manage my organization's ability to grant or restrict access to our corporate account?
A: Our account services team can assist with linking your traveler’s profiles to your corporate account or removing an employee who is no longer employed. The best way to manage access is via www.careyconnect.com where your Primary Travel Manager can view all profiles linked to the corporate account, add new ones or revoke access as needed.
Q: What third party booking tools is Carey available to be booked on?
A: Carey is available for booking on the following technology partners and their supported travel tools: Deem, Deem Travel, Etta, Groundspan, Sabre, Apollo, Travelport, Amadaeus, Mozio and Gett
Q: How do I submit a request for Carey to be added to a new technology partner's booking tool?
A: You can email us at [email protected] to submit a request for connectivity to a new tool.
Q: Does Carey have online resources for 3rd party developers?
A: Yes! API information, documentation and a sandbox enviornment is provided for developers to test and integrate with Carey’s open API.
Q: What services are available through the Carey API?
A: The Carey API extends the full Carey experience through its API stack. This includes shop (get quote), book, modify, cancel, trip status, chauffeur details and GPS location services.
Q: Does Carey have large capacity vehicles in its fleet?
A: Carey offers a full array of large capacity vehicles in its fleet. Visit carey.com/the-carey-standard/our-fleet/ to learn more about the extensive vehicle offerings in the Carey fleet.
Q: Can I book services for a large meeting or multi-vehicle event online?
A: Currently, many of our largest capacity vehicles are booked by submitting a request for proposal to [email protected] or visit carey.com/travel-management-services/meetings-events/ for more information.
Q: Can I manage the reservations for my meeting, event or large group movement online?
A: Yes! All reservations booking as part of your group will be available on Carey Connect for full visibility, tracking and management.
Q: Will the attendees of my event be able to use the Carey Mobile app?
A: This depends on the requirements of your event, the location and vehicle requirements. Contact a Carey Coordinator at [email protected] to discuss the specific logistics requirements for your event.
Q: Does Carey offer Travel Partner commissions?
A: Carey offers its Travel Partners commissions on each booking with exlusions on corporate bookings with existing disounts or reduced rate pricing.
Q: What travel industry organizations does Carey extend its commission programs to?
A: Carey participates with ARC, IATA, CLIA and TRUE travel advisors and their associated agencies.
Q: What if I need to make a booking but don't have a valid ARC or IATA number yet or Carey's system doesn't recognize the ID provided?
A: A valid ARC or IATA number is required at the time of booking in order for commissions to process. Carey obtains valid ARC, IATA, CLIA and TRUE IDs from each organization on a monthly basis. There can often times be a delay in these updates occurring.
Q: How do I notify Carey of a service issue?
A: To notify Carey of a service issue or to share positive feedback on your service experience please email [email protected]. Please include the reservation number(s) and provide your preference for follow-up contact method (phone or email). One of our Customer Care Specialists will investigate the issue and respond accordingly.