Criminal Background Check
7-year local, state, and federal criminal history check — including misdemeanor and felony — required before a single booking.
Care that begins before your journey.
The Carey Way is personal attention you can feel. Duty of Care is the responsibility behind it: requirements for chauffeurs and vehicles, preparation for the journey, and care in how your arrangements and information are handled.
- 99.9%Safety record
- 99.5%Customer satisfaction
- 24/7Live support
- $5M+Liability per reservation
Professional service begins with the right preparation.
Chauffeur experience, credentials, screening, and training are part of Carey’s Duty of Care. Requirements are applied according to the relevant market and jurisdiction.
Identity and Employment Verification
7-year Social Security number verification and full work history review. Prior professional conduct confirmed before joining the network.
Driving Record
Full Motor Vehicle Record review confirming valid license, license class, and complete driving history. Reviewed again every quarter throughout service.
Drug and Alcohol Screening
Pre-employment screening required. Randomized, unannounced testing continues throughout a chauffeur's entire tenure with Carey.
Experience Requirement
A minimum of three years of professional driving experience required. Not just a valid license.
Ongoing Criminal Monitoring
Driving records monitored continuously. Any change in status is flagged immediately — not at the next annual review.
The standard Carey sets and owns.
Through the Carey Chauffeur Certification Program, Carey sets and owns its standards across employed and exclusively contracted independent operators, in 1,000+ cities, 70+ countries. It governs screening, training, and performance for as long as a chauffeur serves Carey clients.
Training
Accredited defensive driving training before serving any Carey client, with service standards and discretion built in from day one.
Vehicle Standards
Vehicles a maximum of three years old, inspected regularly, with unannounced spot checks.
Ongoing oversight
Spot inspections throughout the year.
The parts you never have to think about.
Every trip is monitored by Carey's operations team from booking to drop-off.
Flight tracking
Your chauffeur's arrival adjusts to your actual landing time, not the scheduled one.
Local knowledge
Routes account for real conditions: traffic, terminals, and the streets themselves.
24/7 support line
A real person is reachable around the clock, wherever you are.
When plans change
An experienced team coordinates what comes next.
Attentive service. Respect for your privacy.
Discretion is part of the Carey Way. Professional service means being ready to assist while respecting the traveler’s space and preferences. Our Privacy Policy explains how personal information is handled.
What clients ask us most.
A minimum of $5 million in commercial liability coverage on every reservation, worldwide.
Carey’s operations team monitors every active trip. If something changes, the team responds right away and coordinates what comes next.
Visit Carey for Business to set up an account for your organization.
Yes. Download the Duty of Care summary to share with your procurement team.
Understand the care behind the journey.
Speak with Carey about what Duty of Care means for your travelers and the requirements of your program.