Change, Cancellation and No Show Policy
For transfer reservations in the United States, Canada, and Puerto Rico, a change fee or late cancellation fee for sedans, SUV’s, limousines and vans of $75.00 will be charged to all transfer reservations changed or cancelled within the minimum stated time prior to the scheduled pick up time, unless the sum of all charges that would have been incurred for the reservation is less, in which case the lesser amount applies. For hourly reservations for sedans, SUV’s, limousines and vans, the change fee or late cancellation fee is equal to the base rate times the hourly minimum*.
For all countries not aforementioned and where a reservation is changed or cancelled within the minimum stated time prior to the scheduled pick up time, transfer reservations for sedans and MPVs will incur a fee equal to the applicable base transfer rate plus local VAT where applicable. For hourly reservations for sedans and MPV’s, the change fee or late cancellation fee is equal to the hourly minimum plus local VAT where applicable*.
A no show fee equal to the hourly minimum or base transfer rate, for the confirmed vehicle, plus airport fee, fuel surcharge, toll(s), and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations*.
To avoid a change fee, late cancellation fee, or no show fee, the reservation(s) must be changed or cancelled in accordance with the cancellation policy noted in your email confirmation. You may either call 800.336.4646 or cancel the reservation at www.carey.com. Outside the United States and Canada, call +1.301.624.5006.
If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed on the email confirmation. Leaving the pick-up location without notifying Carey will result in a no show fee.
* Applies to all reservations where the pickup location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed the actual drive time to and from the pick-up location.
NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.
Garage-to-Garage charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however the actual billable hours may exceed the minimum. For services in Europe, a kilometer charge will also apply.
Wait Time – Airport Transfer
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly rate prorated in fifteen (15) minute intervals.
Wait Time – Point-to-Point Transfer
Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in fifteen (15) minute intervals.
For transfer reservations, customers are allowed to make one stop, along the route, which does not exceed fifteen (15) minutes. If the stop exceeds fifteen (15) minutes, the customer will be charged the transfer base rate plus the hourly rate for the vehicle in fifteen (15) minute increments up to forty-five (45) minutes (rounded up) for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than thirty (30) minutes, then the trip will convert to an hourly rate.
Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.
Incidentals may include, but are not limited to, chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests, and tolls.
For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency’s (EIA’s) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses, and motor coaches, will vary.
Estimated Inclusive Quote
Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.
Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in effect at the time of billing.
The charge for service between a commercial airport or FBO location and a predefined location.
The charge for “As-Directed” service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops.
The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from Airport Transfers, as defined above.
The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax is added.
Child Safety Seats
For safety reasons of providing age and weight appropriate equipment, Carey does not provide child safety or booster seats. However, customers may provide and install their own child safety or booster seats.
Carey requires passengers to comply with all local laws and regulations regarding safety belts and other safety equipment.
Carey maintains a zero tolerance policy with regard to drug and alcohol use. We are committed to ensuring that our services and workplace remain free from the effects of drugs and alcohol in order to promote the health and safety of all our employees and customers.
If you suspect that a Carey employee or chauffeur is under the influence of drugs or alcohol please report this immediately by calling 1-800-390-6074.
You may reach a customer service representative 24 hours a day, 7 days a week by calling 1-800-336 -4646.
Pets and Service Animals
Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.
For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.
Any hearing impaired person, totally or partially blind person, or physically disabled person riding in any Carey vehicle is permitted to be accompanied by a service animal, without being required to pay an extra charge for the service animal.
Lost or Misplaced Items
Carey assumes no liability for any lost or misplaced personal property or any other items.
In-Vehicle Complimentary WiFi
Many of Carey’s vehicles offer passengers complimentary In-Vehicle access to WiFi. Any passengers who utilize the complimentary In-Vehicle WiFi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network. ACCORDINGLY, ALL PASSENGERS AGREE THAT CAREY INTERNATIONAL, INC. , ITS SUBSIDIARIES, AFFILIATES, PARENTS, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.
Carey provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age or geographic departure point or destination.
Carey Mobile Application
For busy Carey customers that regularly manage travel while on the go, Carey offers our state of the art Carey Mobile Application. In order to download the Mobile Application please chose the link applicable to your mobile device:
Carey App for mobile devices running on the Android® platform
Carey App for mobile devices running on the iOS platform