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Terms & Conditions

Terms & Conditions

Carey Service Terms & Conditions

Updated: 07-07-2021

 

Change, Cancellation and No Show Policy

For transfer reservations in the United States, Canada, and Puerto Rico, a change fee or late cancellation fee for sedans, SUV’s, limousines and vans of $75.00 will be charged to all transfer reservations changed or cancelled within the minimum stated time prior to the scheduled pick up time, unless the sum of all charges that would have been incurred for the reservation is less, in which case the lesser amount applies. For hourly  reservations for sedans, SUV’s, limousines and vans, the change fee or late cancellation fee is equal to the base rate times the hourly minimum*.

For all  countries not aforementioned and where a reservation is changed or cancelled within the minimum stated time prior to the scheduled pick up time, transfer reservations for sedans and MPVs will incur a fee equal to the applicable base transfer rate plus local VAT where applicable. For hourly reservations for sedans and MPV’s, the change fee or late cancellation fee is equal to the hourly minimum plus local VAT where applicable*.

A no show fee equal to the hourly minimum or base transfer rate, for the confirmed vehicle, plus airport fee, fuel surcharge, toll(s), and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations*.

To avoid a change fee, late cancellation fee, or no show fee, the reservation(s) must be changed or cancelled in accordance with the cancellation policy noted in your email confirmation. You may either call 800.336.4646 or cancel the reservation at www.carey.com. Outside the United States and Canada, call +1.301.624.5006.

If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed on the email confirmation. Leaving the pick-up location without notifying Carey will result in a no show fee.

* Applies to all reservations where the pickup location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed the actual drive time to and from the pick-up location.

NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.

 

Garage-to-Garage Calculations

Garage-to-Garage charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however the actual billable hours may exceed the minimum. For services in Europe, a kilometer charge will also apply.

 

Wait Time – Airport Transfer

Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly rate prorated in fifteen (15) minute intervals.

 

Wait Time – Point-to-Point Transfer

Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in fifteen (15) minute intervals.

 

Extra Stops

For transfer reservations, customers are allowed to make one stop, along the route, which does not exceed fifteen (15) minutes. If the stop exceeds fifteen (15) minutes, the customer will be charged the transfer base rate plus the hourly rate for the vehicle in fifteen (15) minute increments up to forty-five (45) minutes (rounded up) for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than thirty (30)  minutes, then the trip will convert to an hourly rate.

 

Surface Transportation Charge (STC)

STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.

 

Incidentals

Incidentals may include, but are not limited to, chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests, and tolls.

 

Fuel Surcharge

For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency’s (EIA’s) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses, and motor coaches, will vary.

 

Estimated Inclusive Quote

Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.

 

Exchange Rate

Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in effect at the time of billing.

 

Airport Transfer

The charge for service between a commercial airport or FBO location and a predefined location.

 

Hourly Charge

The charge for “As-Directed” service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops.

 

Point-to-Point Transfer

The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from Airport Transfers, as defined above.

 

Base Rate

The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax is added.

 

Child Safety Seats

For safety reasons of providing age and weight appropriate equipment, Carey does not provide child safety or booster seats. However, customers may provide and install their own child safety or booster seats.

 

Safety Belts

Carey requires passengers to comply with all local laws and regulations regarding safety belts and other safety equipment.

 

Chauffeur Conduct

Carey maintains a zero tolerance policy with regard to drug and alcohol use.  We are committed to ensuring that our services and workplace remain free from the effects of drugs and alcohol in order to promote the health and safety of all our employees and customers.

If you suspect that a Carey employee or chauffeur is under the influence of drugs or alcohol please report this immediately by calling 1-800-390-6074.

You may reach a customer service representative 24 hours a day, 7 days a week by calling 1-800-336 -4646.

 

Pets and Service Animals

Animals may only be transported in a kennel or soft-sided pet container.  In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.

For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.

 

Accessibility

Any hearing impaired person, totally or partially blind person, or physically disabled person riding in any Carey  vehicle is permitted to be accompanied by a service animal, without being required to pay an extra charge for the service animal.

 

Lost or Misplaced Items

Carey assumes no liability for any lost or misplaced personal property or any other items.

 

In-Vehicle Complimentary WiFi

Many of Carey’s vehicles offer passengers complimentary In-Vehicle access to WiFi.  Any passengers who utilize the complimentary In-Vehicle WiFi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network.  ACCORDINGLY, ALL PASSENGERS AGREE THAT CAREY INTERNATIONAL, INC. , ITS SUBSIDIARIES, AFFILIATES, PARENTS, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.

 

Nondiscrimination Policy

Carey provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age or geographic departure point or destination.

 

Carey Mobile Application

For busy Carey customers that regularly manage travel while on the go, Carey offers our state of the art Carey Mobile Application.  In order to download the Mobile Application please chose the link applicable to your mobile device:

Carey App for mobile devices running on the Android® platform

Carey App for mobile devices running on the iOS platform

Electronic Channel Terms & Conditions

Updated: 07-07-2021

 

  1. Acceptance. Use of the Carey International (“Carey”) web sites at www.carey.com and www.careyconnect.com (collectively, the “Web Site”), the on-line reservation services (the “Services”) provided by Carey, and the Carey Mobile Application ( “Mobile App”), are subject to the terms and conditions of use set forth below (“Terms of Use”), which include Carey’s Privacy Policy, incorporated into these Terms of Use by reference.PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP. BY USING THE WEB SITE,  THE SERVICES, OR THE MOBILE APP, YOU AGREE TO THESE TERMS OF USE. IF AN INDIVIDUAL IS USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP ON BEHALF OF A BUSINESS ENTITY, WHETHER AS AN EMPLOYEE, CONSULTANT OR AGENT OF SUCH BUSINESS ENTITY, BY DOING SO, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE LEGAL CAPACITY AND AUTHORITY TO BIND SUCH BUSINESS ENTITY TO THE TERMS OF USE. “YOU” SHALL REFER BOTH TO THE INDIVIDUAL ACCESSING THE WEB SITE, THE SERVICES, OR THE MOBILE APP ON BEHALF OF A BUSINESS ENTITY, IF ANY, AND ANY SUCH BUSINESS ENTITY ITSELF. CAREY MAY CHANGE THESE TERMS OF USE FROM TIME TO TIME WITHOUT NOTICE, AND SUCH CHANGES WILL BE EFFECTIVE ON THE DATE THEY ARE POSTED ON THE WEB SITE. USE OF THE WEB SITE, THE SERVICES, AND THE MOBILE APP AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF ALL SUCH CHANGES. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THE WEB SITE, THE SERVICES, OR THE MOBILE APP.
  2. Use of the Web Site, the Services, and the Mobile App. You may only use the Web Site, the Services, and the Mobile App in accordance with the Terms of Use, any posted policies and procedures that appear on the Web Site, and for lawful purposes. You agree not to use the Web Site, the Services, or the Mobile App to: (a) transmit any material that infringes or misappropriates any third party’s copyright, trademark, trade secret, patent, or other proprietary rights, (b) transmit any material that is false, inaccurate, fraudulent, or misleading, (c) distribute computer viruses, worms, or software intended to damage or alter a computer system without the owner’s consent, (d) use “auto-responders,” “cancel-bots,” or other similar mechanisms that generate excessive network traffic, (e) transmit any unlawful, harmful, defamatory, pornographic, obscene, vulgar, threatening, harassing or otherwise objectionable material, (f) send or relay any unsolicited advertising or chain letters, (g) exceed your permitted access or attempt to gain unauthorized access to the Web Site, the Services, or the Mobile App, or any part thereof, or other accounts, computer systems or networks, through login password mining or any other means, (h) frame any portions of the Web Site, the Services, or the Mobile App within another web site or establish links from any other web site to any page of the Web Site other than the home page or (i) resell use of, or access to, the Web Site, the Services, or the Mobile App to any third party without Carey’s prior written consent. Carey reserves the right to terminate your access to the Web Site, the Services, or the Mobile App at any time without notice if we determine, in our sole discretion, that you have abused or violated any of these terms and conditions.
  3. Mobile Charges. You are responsible for payment of any costs or expenses incurred as a result of downloading and using any Carey Mobile App, including any operator network and roaming charges. Please check with your service provider for details.
  4. Mobile Application License. Subject to your compliance with these Terms of Use, Carey grants you a limited non-exclusive, non-transferable license to download and install a copy of the Mobile App on a single mobile device that you own or control and to run such copy of the Mobile App solely for your use.Unless otherwise agreed in writing you shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Mobile Apps or Services in operated and published by Carey any way; (ii) modify or make derivative works based upon the Mobile Apps; (iii) create Internet “links” to the Web Site or “frame” or “mirror” the Mobile Apps or Services on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Mobile Apps or Services in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Services or Mobile App or Services, or (c) copy any ideas, features, functions or graphics of the Web Site, Services, or Mobile App, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Web Site, Services, or Mobile App.
  5. ID Number, Password and Security. You are responsible for maintaining the confidentiality of any user ID and/or password provided to you by Carey for use in connection with the Web Site, the Services, or the Mobile App. You are solely responsible for all activities that occur under your user ID and/or password, and you agree to notify Carey immediately of any unauthorized use of your user ID and/or password or any other breach of security related to the Web Site, the Services, or the Mobile App. CAREY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO SAFEGUARD YOUR USER ID AND/OR PASSWORD OR TO COMPLY WITH THIS SECTION.
  6. Services. Carey’s provision to you of the Services may be subject to other terms, conditions and restrictions posted on the Web Site, the Mobile App or otherwise communicated in writing to you by Carey, including via email. The Services are subject to availability and all price quotes are estimates. Please refer to the Frequently Asked Questions page and/or Service Terms of Use page for more information.
  7. Proprietary Rights and Communication with Carey.
    1. The Web Site and the Mobile App, and certain content therein, the Services, and any underlying software may be protected by copyright, trademark, patent, and/or other intellectual property and proprietary rights laws and are owned (along with all proprietary rights therein, including all rights, in and to the Web Site, the Services, and the Mobile App, and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Web Site, the Services, or the Mobile App) by Carey International and/or its licensors. You agree that you will not copy, distribute, republish, display, post, transmit, download, or modify any content you obtain from the Web Site, the Services, or the Mobile App, or any other Carey or licensor owned intellectual property without Carey’s prior permission; provided, however, that you may download or print a copy of information from the Web Site for your use in learning about, reserving, or using the Services.
    2. Excepting any suggestions, ideas, enhancement requests, feedback, recommendations or any other information deemed proprietary and detailed above in 6(i), any other communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, nonconfidential and nonproprietary. Except to the extent expressly covered by our Privacy Policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.
  8. Third Party Applications. The Web Site, the Services, and the Mobile App may enable you to link or connect you to use functionalities of third party applications, services or sites that are not owned or controlled by Carey (“Third Party Applications”). Any Third Party Applications are subject to the terms and conditions of the relevant third party provider. Carey has no control over and is not responsible or liable for any matters relating to your dealings or transactions with such third parties and over any third party content, syndicated content, applications, services, sites, advertisements, links, privacy policies and/or practices of any such third parties that may be accessible via the Web Site, the Services, or the Mobile App. It is your responsibility to check the privacy policies and terms of service and usage of all third party sites that you visit prior to downloading or using any such Third Party Applications.
  9. Warranty Disclaimer. THE WEB SITE, THE SERVICES, THE MOBILE APP AND ANY INFORMATION PROVIDED THROUGH THE WEB SITE, THE SERVICES, OR MOBILE APP, INCLUDING ANY THIRD PARTY APPLICATIONS OR THIRD PARTY PROVIDED INFORMATION, ARE PROVIDED BY CAREY ON AN “AS IS” BASIS, AND NEITHER CAREY NOR ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE, THE SERVICES, OR THE MOBILE APP OR THE INFORMATION MADE AVAILABLE BY OR THROUGH THE WEB SITE, THE SERVICES, OR THE MOBILE APP. IN ADDITION, CAREY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY AND NON-STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR CUSTOM OF TRADE. NEITHER CAREY NOR ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS WARRANTS THAT USE OF THE WEB SITE, THE SERVICES, OR THE MOBILE APP WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE, THE SERVICES, OR THE MOBILE APP ARE FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS. Some jurisdictions may not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
  10. Limitation of Liability. IN NO EVENT WILL CAREY, ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS, INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE SERVICES, OR THE MOBILE APP, OR ANY WEBSITES OR THIRD PARTY APPLICATIONS LINKED TO THE WEB SITE, THE SERVICES, OR THE MOBILE APP, WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER CAREY KNEW OR WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CAREY’S AGGREGATE LIABLITY FOR DIRECT DAMAGES ARISING FROM OR RELATING TO THE WEB SITE, THE SERVICES, OR THE MOBILE APP (REGARDLESS OF THE CAUSE OF ACTION, WHETHER UNDER CONTRACT, TORT, OR OTHER LEGAL THEORY) IS LIMITED TO THE GREATER OF (i) THE AMOUNT PAID BY THE USER TO CAREY FOR THE SPECIFIC SERVICE THAT IS THE SUBJECT OF THE DISPUTE OR (ii) $50. THE FOREGOING LIMITATIONS OF LIABILITY ARE INDEPENDENT OF, AND SHALL APPLY REGARDLESS OF, ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED OR EXCLUSIVE REMEDY. You acknowledge that Carey has agreed to provide the Web Site, the Services, and the Mobile App in reliance on the exclusions of liability and disclaimers of warranty set forth herein. Some jurisdictions do not allow the limitation of incidental or consequential damages, so the above limitation may not apply to you.
  11. Indemnification. You agree to indemnify and hold Carey, its subsidiaries, partners, affiliates, vendors, subcontractors, officers, employees, and agents harmless from any and all losses, liabilities, damages and/or costs (including reasonable attorneys’ fees) arising from any third-party claims arising from or related to your use of the Web Site, the Services, or the Mobile App, or your violation of the Terms of Use or the Privacy Policy.
  12. Payment. Carey uses a third-party payment processor (the “Payment Processor”) to link your credit card account to pay for the Services booked on the Web Site and through the Mobile App. The processing of payments or credits, as applicable, in connection with your use of the Web Site, the Services, and the Mobile App will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms of Use. Carey is not responsible for any errors by the Payment Processor. In connection with your use of the Web Site, the Services, or the Mobile App, Carey will obtain certain transaction details, which Carey will use solely in accordance with the Privacy Policy.
  13. Privacy. Carey takes the privacy of you and your information very seriously. For further information about what information we collect and how we use such information, please view our Privacy Policy.
  14. Severability. If any part of these Terms of Use shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms of Use.
  15. Waiver; Remedies. The failure of Carey to partially or fully exercise any rights or the waiver of Carey of any breach of these Terms of Use by you, shall not prevent a subsequent exercise of such right by Carey or be deemed a waiver by Carey of any subsequent breach by you of the same or any other term of these Terms of Use. The rights and remedies of Carey under these Terms of Use and any other applicable agreement between you and Carey shall be cumulative, and the exercise of any such right or remedy shall not limit Carey’s right to exercise any other right or remedy.
  16. International Access. The Web Site, the Services, and the Mobile App are provided from the United States of America and all servers that make it available reside in the U.S.A. The laws of other countries may differ regarding the access and use of the Web Site and Service. We make no representations regarding the legality of this Web Site, the Services, or the Mobile App in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the U.S.A.
  17. Arbitration. Any and all disputes pursuant to these Terms of Use, or otherwise between the parties, shall be submitted to binding arbitration in the State of New York in New York County in accordance with the commercial rules of the American Arbitration Association (“AAA”) then in effect. The arbitration panel shall consist of one (1) neutral arbitrator if the amount in controversy in less than $25,000, otherwise the panel shall consist of three (3) neutral arbitrators, each an attorney with at least five (5) years of experience in the primary area of law as to which the dispute relates. The costs of the arbitration shall be shared equally by the parties, provided that, the arbitrator may award attorneys costs and expenses to the prevailing party. The parties agree that any actions or disputes shall be adjudicated between the parties hereto, and shall not be combined with any other actions or disputes of other parties. Notwithstanding the foregoing, this arbitration clause shall not in any way be deemed to limit Carey’s right to commence an action in an appropriate court (and without submitting to arbitration) to protect its intellectual property rights or enjoin prohibited use of the Web Site, the Service, and the Mobile App.
  18. Governing Law. The laws of the State of New York shall govern these Terms of Use. Subject to the arbitration provision above, YOU HEREBY EXPRESSLY CONSENT TO EXCLUSIVE JURISDICTION AND VENUE IN THE COURTS LOCATED IN NEW YORK COUNTY, NEW YORK FOR ALL MATTERS ARISING IN CONNECTION WITH THESE TERMS OF USE OR YOUR ACCESS OR USE OF THE WEB SITE, THE SERVICE, OR THE MOBILE APP.
  19. Force Majeure. Carey shall not be responsible for damages caused by delay or failure to perform, in full or in part, any of its obligations in connection with the Web Site, the Services, or the Mobile App provided that there is due diligence in attempted performance under the circumstances and that such delay or failure is due to fire, earthquake, unusually severe weather, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay or destruction caused by public carrier, or any other circumstance substantially beyond the control of Carey.
  20. Entire Agreement. These Terms of Use and the other policies and terms posted on the Web Site set forth the entire agreement between you and Carey on this subject matter and supersede all other negotiations, understandings, statements and agreements between the parties.
  21. Questions. Should you have any questions regarding these Terms of Use you may contact us at [email protected] Notwithstanding the foregoing, Carey is under no obligation to provide technical support for the Web Site, the Service, or the Mobile App.

 

SMS Terms & Conditions

Updated: 07-07-2021

 

Explanation of Service

Carey Alerts are SMS messages that notify you about important transaction related details about reservations you book with Carey (the “Service”). These may include, but are not limited to, pre-reservation reminders, notification that your chauffeur is in route to pick you up, and notification that your chauffeur is at the requested pick-up location.

IMPORTANT NOTE: You can always control the types of notifications you would like to receive under the account settings options of your passenger profile, accessible at www.carey.com or www.careyconnect.com. If you need any assistance with these settings, feel free to contact us at our toll free number 1-877-375-8951.

 

Acceptance of Terms

By using the Service provided by Carey, you have agreed to be bound by these terms and conditions, as well as the terms and conditions applicable to Carey chauffeured transportation services; (which can be accessed via www.carey.com or www.careyconnect.com) however, you may use Carey services without subscribing to Carey Alerts.

If you do not agree with Carey’s terms and conditions, you must immediately cease using the Service and contact us as provided below under HELP.

 

Privacy Policy

We respect the privacy of the personal information you provide to us and take measures to protect that information. You can view our privacy policy here.

 

Terms and Conditions

 

Subscribing to the Service

Any Carey passenger profile with a valid mobile telephone number attached will be automatically enrolled upon set-up, unless otherwise instructed by the enroller. Any SMS notifications sent by Carey are for the sole purpose of providing you with important information about the Service (as described above) and are provided in compliance with all of the pertinent rules and regulations pursuant to the US Telephone Consumer Protection Act of 1991 and the CAN-SPAM Act of 2003 .

In order to subscribe, please navigate to the account settings page of your passenger profile, where you will then need to provide your mobile phone number. Please note that at this time only one mobile number may be enrolled per passenger profile.

You will then have the option to select which text message notifications you would like to receive as part of the Service.

 

How to Opt-In for Alerts

Use of any Carey International service authorizes Carey to send Carey Alerts via SMS directly to your mobile device or cellular telephone, unless you choose to opt-out.

 

STOP – How to Opt-Out or End Subscription

If at any time you decide you would like to stop receiving Carey Alerts, you can opt-out by replying to any SMS text you receive with the word STOP from your mobile phone.

You can also opt-out by visiting the account settings options of your passenger profile, accessible at www.carey.com or www.careyconnect.com and changing your notification preferences.

After doing so, you will receive confirmation of your opt-out and you will no longer receive any Carey Alert messages, unless you choose to opt-in or subscribe again.

 

HELP – How to Get Help or Support

To get help, call our toll free number at 1-877-375-8951. You can request our contact information from your mobile phone at any time by texting the word HELP to the number that sent you the original SMS message.

 

Pricing/Cost

Although Carey Alerts are complimentary, depending on your text plan, you may be charged by your carrier. Message and Data Rates May Apply.  Please check with your carrier for specific rates and fees.

By participating in the Service, you certify that you are over 18 years of age and either: (a) you are the mobile account holder, or (b) you have the mobile account holder’s permission to do so.