Electronic Channel Accessibility
Carey strives to provide equal digital access and usability so that no individuals with disabilities are excluded, denied services, segregated or otherwise treated differently because of their disability.
Our technology investments help to increase mobility and independence for riders with disabilities, including but not limited to, our investment to maintain a website to meet the standards as defined by Level A and AA of Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1 standards and the Americans with Disabilities Act. Information about these guidelines can be found here: http://www.w3.org/WAI/standards-guidelines/wcag/
These guidelines are not regulations and thus they can be difficult to apply, but Carey has taken considerable steps to achieve substantial compliance. Access assistance information is included near the end of this statement for any person who needs further assistance in engaging with the website.
Additionally, we look forward to rolling out additional functionality across all our platforms to further assist all passengers and drivers to best enjoy and have access to our services.
We are taking a variety of steps and devoting resources to further enhance the accessibility of our website including the use of third-party technology to test our site against common standards. The websites may contain links to webpages hosted by third parties.
Carey makes no representation regarding the accessibility of third-party websites and is not responsible or able to remediate accessibility barriers on these third-party websites.
Riders with Mobility Disabilities
We strive to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair-accessible vehicles). Drivers are required by law and our company’s policies to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so. Wheelchairs and scooters that can safely and securely fit in the vehicle’s trunk or backseat, without obstructing the driver’s view, must be accommodated by drivers. Drivers may not deny service to or otherwise discriminate against individuals with disabilities. Drivers who are found to have refused service due to a mobility device are at risk for removal from the performing services for Carey’s customers
Pets and Service Animals
Generally, animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.
For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container and the passenger will not be required to pay an extra charge for the service animal.
Carey provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age or geographic departure point or destination. Carey commits to maintaining an inclusive and welcoming community.
For questions about accessibility, technical accessibility issues, or to provide feedback, seek information regarding the use of our website, or to request other accommodations please contact us at: